Privacy & Cookies Policy

Last updated: October 2026.

This privacy policy explains how Amulet Mortgages Ltd ("Amulet Mortgages", "we", "us" or "our") collects, uses and protects any information that you give us, whether through this website or in any other way. It covers both information that could identify you and information that could not.

Amulet Mortgages is a trading name of Amulet Mortgages Ltd, registered in England and Wales under company number 11174596. Registered address: Amulet Mortgages Ltd, 21 Broadfield Road, Folkestone, Kent, CT20 2JT. Amulet Mortgages Ltd is an Appointed Representative of Stonebridge Mortgage Solutions Ltd, which is authorised and regulated by the Financial Conduct Authority.

We are committed to protecting your privacy and confidentiality. We understand that everyone who uses our website needs to know that their data will not be used for any purpose they did not intend and will not accidentally fall into the hands of a third party. Our policy is specific and strict, and complies with UK law, including the Data Protection Act 2018 and the UK GDPR. If you think our policy falls short of your expectations, or that we are failing to follow it, please tell us.

We may change this policy from time to time by updating this page. Please check this page occasionally to make sure you are happy with any changes. If you do not agree with this policy, please do not use our website.

Who is responsible for your data

Amulet Mortgages Ltd is the "controller" of the personal data you provide to us. We only collect basic personal data about you, which does not include any special categories of information or location-based information, except where you choose to give it to us in the course of our business with you.

What information we collect

We may collect the following information, either through our website or because you give it to us in some other way:

Basic identification and contact information, such as your name, job title, email address, phone number and postal address.
Demographic information, such as your postcode, preferences and interests.
Information relevant to customer surveys and/or offers.
Your domain name and email address. These are recognised by our servers and the pages you visit are recorded.
Website usage information. We may use software embedded in our website (such as JavaScript) to collect information about which pages you view and how you reach them, what you do on a page, how long you stay on it, and how well we perform in delivering content to you. This data is not personally identifiable.
Business and personal information you give us in your capacity as our client.
Information you post on our website, for example on a forum or blog.
Calling Line Identification (CLI) information when you call our office.
Information in messages you send to our support system, and in any complaint you make.
Job application and employment information.
Affiliate information you give us in your capacity as an affiliate.
Information from third parties. We receive data indirectly derived from your personal information from software services such as Google Analytics. None of this information identifies you.

How we use your information

We need your information to understand your needs and provide you with a better service, and in particular:

to make contact with you and respond to your message, request or query;
to provide you with the services you request;
to verify your identity for security purposes;
for internal record keeping;
to improve our products, services and website, including quality control (using information in a collective way that does not identify any individual);
to send you news about services you have signed up to;
to send you promotional emails about new products, special offers, our other services, services of sister websites, or other information we think you may find interesting;
to contact you for market research purposes by email, phone or post;
to customise the website according to your interests.

Information that does not identify any individual may be used in a general way by us or by third parties to provide class information, for example about demographics or the use of a particular page or service.

More detail on specific types of information:

Business and personal information. We keep the information you give us as a client, and the terms of our relationship, confidential. It is not used for any other purpose. We expect you to do the same.
Information you post on our website. Information you post to a forum or blog is stored on our servers. We do not specifically use it except to allow it to be read, but our terms and conditions reserve our right to use it in any way we decide.
Calls to our office. We use CLI information to help improve the efficiency and effectiveness of our helpline. We never pass it to third parties.
Messages to our support system. We use the information in your message to confirm that you are entitled to receive information and to provide what you need. We record your request and our reply to help us work efficiently, and may keep associated personally identifiable information such as your name or email address.
Complaints. We record all the information you give us and use it to resolve your complaint. We may also compile statistics from complaints to assess our level of service, but not in a way that could identify you or anyone else.
Job applications and employment. If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you later. If we employ you, we collect information about you and your work throughout your employment, used only for purposes directly relevant to your employment.
Affiliate information. This is kept for business use only and treated as confidential, and we expect affiliates to do the same. As an exception, we may disclose your first name and the URL of your affiliate connection to other affiliates and to other people or organisations, on and off our site, solely to recognise affiliates whose performance is outstanding.

Who we share your information with

We will not sell, rent, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We only share your information where it is necessary to respond to your request or provide our services, or in the following circumstances:

Lenders, insurers and other service providers. When we obtain information from you specifically so that you can use or buy a service offered by another person, we assume that in giving us your information you are also giving us permission to pass it to that person. Where appropriate, we will ask for your permission before passing on your details.
Selected associates. With your permission, we pass your name and email address to selected associates whom we consider may provide services or products you would find useful. You can opt out at any time by emailing info@amuletmortgages.co.uk.
Complaints. If your complaint reasonably requires us to contact another person, we may give that person some of the information in your complaint. We do this as rarely as possible, and whether and what we share is at our sole discretion.
Our employees and contractors. We will not under any circumstances divulge your email address to anyone who is not an employee or contractor of ours, or who does not need to know it.
Government and legal authorities. We may be required to give information to legal authorities if they request it or have proper authorisation, such as a search warrant or court order.

We do not pass website usage data to any third party.

Third-party advertising

Third parties may advertise on our website. They, their agents or companies working for them may use technology that automatically collects your IP address when they send an advert that appears on our site to your browser.

They may also use cookies or JavaScript to personalise the content of their adverts and measure their performance. We have no control over these technologies or the data these parties obtain, so this policy does not cover their information practices.

How long we keep your information

We keep information that forms part of our business record for a minimum of six years after the end of any business relationship, after which it is securely destroyed. We may need it to support a claim or defence in court, and this is also the period within which HMRC may ask to see it.

If we employ you, we will keep your file for six years after your employment ends before destroying or deleting it. Job application information is kept for up to three years.

Where your information is processed

Our websites are hosted in the EU. We also use outsourced services in countries outside the EU from time to time.

This means data obtained in the UK may be processed outside the UK, and data obtained in any other country may be processed within or outside that country.

Security

We are committed to keeping your information secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Email. Email is not always a secure way to communicate, and we cannot guarantee that the confidentiality of information sent by email will be maintained during transmission.
Protecting you from fraud. We will never send you an email asking you to transfer deposit funds. If you ever receive an email that appears to be from us giving bank account details for you to transfer money to, please call us on our main number to confirm it is genuine before doing anything.
Log-in details. We have security procedures in place to protect your log-in details and personal information, but it is your responsibility not to give your log-in details to anyone else, and to log out of our website and delete your browser history if you are using a shared computer.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual, tailoring their operations to your needs, likes and dislikes by remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to suit customer needs. We only use this information for statistical analysis, after which the data is removed from the system.

Overall, cookies help us provide you with a better website by showing us which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually change your browser settings to decline them if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. Once you have used these links to leave our site, we have no control over the other website. We cannot be responsible for the protection and privacy of any information you provide while visiting such sites, and they are not governed by this policy. Please look at the privacy policy of the website in question.

Content you provide to us

If you give us information so that it can be read, copied, downloaded or used by other people, we accept no responsibility for what those people do with it. It is up to you to satisfy yourself about the privacy of everyone who might see your information. If it is available to the whole world, you have no control over how it is used.

Your rights and controlling your information

You have the following rights over your personal data:

the right to access the personal data we hold about you;
the right to have inaccurate or incomplete data corrected;
the right to have your data erased;
the right to restrict how we process your data;
the right to object to us processing your data.

You can exercise any of these rights, or review or update the personal information we hold about you, at any time by emailing info@amuletmortgages.co.uk. To safeguard your information, we will take reasonable steps to verify your identity before giving access or making corrections. If any information we hold is incorrect or incomplete, we will promptly correct it.

Marketing. Whenever you are asked to fill in a form on our website, look for the box you can tick to indicate that you do not want your information used for direct marketing. If you have previously agreed to us using your personal information for direct marketing, you can change your mind at any time by writing to or emailing us.

Removing your information. If you would like us to remove personally identifiable information from our website, please email info@amuletmortgages.co.uk.

Complaints

We hope you will never need to complain, but if you do, or if you wish to raise a concern about how we have handled your personal data, please contact our network:

In writing: Stonebridge Mortgage Solutions Ltd, Regency House, Miles Gray Road, Basildon, Essex, SS14 3FR
By telephone: 0345 646 5535
By email: complaints@stonebridgegroup.co.uk

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

If you are not satisfied with our response, or believe we are processing your personal data unlawfully, you can complain to the Information Commissioner's Office (ICO) at https://ico.org.uk.

Other important information

Financial advice. No information on our website constitutes financial advice. If you need financial advice, please contact us.
Accuracy of website content. Although we try to make sure all information on our website is accurate and up to date, we do not guarantee that this is the case.
Copyright. All material on our website created by us is subject to copyright under UK law, and we reserve all rights in that content. Parts of the website may be downloaded for personal use only. You may not reproduce or modify our copyright content, in whole or in part, for any commercial use without our prior written permission.
Compliance with the law. This policy has been written to comply with the law of every jurisdiction in which we aim to do business. If you think it does not satisfy the law of your country, we would like to hear from you.
Jurisdiction. Disputes relating to the use of our website are subject to the jurisdiction of the English courts.

Contact us

If you have any questions about this privacy policy, please contact us at info@amuletmortgages.co.uk.

By completing an online form on our website, you acknowledge that you have read and understood this privacy policy.